Grapevine Business

& Technology Solution

Grapevine Business & Technology Solution

We offer 4 interdependent modules, built-in customization options and integrations to create the perfect solution for your enterprise

Technology

Our SaaS solution is market-agnostic and consists of innovative proprietary software, modularly built. Our architecture allows for easy integrations with existing systems or can be used as a standalone solution.

We are making use of the latest technologies, both in IT infrastructure and software development. Our solution is offered in Cloud and Workstation apps, built with latest SEO UI/UX standards and with touchpoint variety, including PWA technology and dynamic CMS for central content management.

We employ auto-scaling environments that can serve as many concurrent users as needed without degradation in performance. Last but not least, we complement all above with a data-driven approach by building applications that facilitate automated data collection, analysis and exploitation.

Our technology toolkit consists of the following modules:

Uniform Services
Digitization

for smart search, real-time scheduling, appointments, online booking, review & commission management, payments

Workflow
Management System

for operations automation including back-office and cross departmental workflow automation, process digitalization

AI Conversational
Assistant

for automating and scaling customer interactions on any messaging channel via intuitive, state of the art NLP algorithms

Directory
Assistance Services

for any call-center and enhanced e-catalogue to connect people, systems and data in a seamless end-to-end process

Technology

Our SaaS solution is market-agnostic and consists of innovative proprietary software, modularly built. Our architecture allows for easy integrations with existing systems or can be used as a standalone solution.

We are making use of the latest technologies, both in IT infrastructure and software development. Our solution is offered in Cloud and Workstation apps, built with latest SEO UI/UX standards and with touchpoint variety, including PWA technology and dynamic CMS for central content management.

We employ auto-scaling environments that can serve as many concurrent users as needed without degradation in performance. Last but not least, we complement all above with a data-driven approach by building applications that facilitate automated data collection, analysis and exploitation.

Our technology toolkit consists 
of the following modules:

Uniform Services
Digitization

for smart search, real-time scheduling, appointments, online booking, review & commission management, payments

Workflow
Management System

for operations automation including back-office and cross departmental workflow automation, process digitalization

AI Conversational
Assistant

for automating and scaling customer interactions on any messaging channel via intuitive, state of the art NLP algorithms

Directory
Assistance Services

for any call-center and enhanced e-catalogue to connect people, systems and data in a seamless end-to-end process

Growth

Our growth module focuses on streamlining opportunities for growth, introducing new revenue streams and guaranteeing ROI for your business. We offer an end-to-end digitization solution that brings services like booking appointments, making reservations or scheduling teleconferences in the online world. We use a data-driven and customer-focused approach, to guide you on how to best use technology and help you grow your business via online channels, increase your conversion rates and optimize your digital funnels.

Your personalized smart search engine for smart users! Our Smart Search module combines multiple functions into a single, easy-to-use, data-enabled search field so that your users get fast and precise results, together with suggestions based on their needs.

An end-to-end digital flow around online booking, appointments & teleconferences that includes real-time availability calendar, any rescheduling or cancellation scenario, waiting lists, notifications & reminders, review & commision management modules.

Our payment module completes your customer’s digital journey in ordering services and appointment checkout. We allow your customers to conduct an online payment in an easy and secure way via the payment gateway of your choice.

Growth

Our growth module focuses on streamlining opportunities for growth, introducing new revenue streams and guaranteeing ROI for your business. We offer an end-to-end digitization solution that brings services like booking appointments, making reservations or scheduling teleconferences in the online world. We use a data-driven and customer-focused approach, to guide you on how to best use technology and help you grow your business via online channels, increase your conversion rates and optimize your digital funnels.

Your personalized smart search engine for smart users! Our Smart Search module combines multiple functions into a single, easy-to-use, data-enabled search field so that your users get fast and precise results, together with suggestions based on their needs.

An end-to-end digital flow around online booking, appointments & teleconferences that includes real-time availability calendar, any rescheduling or cancellation scenario, waiting lists, notifications & reminders, review & commision management modules.

Our payment module completes your customer’s digital journey in ordering services and appointment checkout. We allow your customers to conduct an online payment in an easy and secure way via the payment gateway of your choice.

Operations

Our operations module focuses on automating internal processes and departmental or cross-enterprise workflows while creating agility for your people. Digital workflows connect people, systems and data with complete visibility to the end-to-end process, creating seamless and engaging experiences for your employees, customers, and partners. They boost productivity, reduce operational costs and increase efficiency by eliminating human error and reducing wasted time to focus on true value add tasks.

We provide a self-contained infrastructure that easily integrates with your existing systems for the set-up, performance and monitoring of your cross-enterprise sequences of tasks. We automate operations to control business process risk with flexible digital workflows that make information available to the right people, at the right time.

A valuable tool to improve your customer experience using an AI agent and to enhance your customer support and back office operations. It integrates in any channel and provides tireless assistance 24/7 by answering your customer’s requests and providing actionable responses in a human-like way.

Joint success comes with joint effort. We provide training and operational support as needed to guarantee that your people, agent and partner ecosystems will adopt our technology and will be on their best to use our operations module for the optimal outcome.

Operations

Our operations module focuses on automating internal processes and departmental or cross-enterprise workflows while creating agility for your people. Digital workflows connect people, systems and data with complete visibility to the end-to-end process, creating seamless and engaging experiences for your employees, customers, and partners. They boost productivity, reduce operational costs and increase efficiency by eliminating human error and reducing wasted time to focus on true value add tasks.

We provide a self-contained infrastructure that easily integrates with your existing systems for the set-up, performance and monitoring of your cross-enterprise sequences of tasks. We automate operations to control business process risk with flexible digital workflows that make information available to the right people, at the right time.

A valuable tool to improve your customer experience using an AI agent and to enhance your customer support and back office operations. It integrates in any channel and provides tireless assistance 24/7 by answering your customer’s requests and providing actionable responses in a human-like way.

Joint success comes with joint effort. We provide training and operational support as needed to guarantee that your people, agent and partner ecosystems will adopt our technology and will be on their best to use our operations module for the optimal outcome.

Data

Our data module enables real-time data collection,processing and analysis to enable your business to take a consolidated approach to consumer, product and market insights. Data exploitation will help you foster faster & effective decision making, as well as identify opportunities for product upgrades and more personalized marketing and customer support communications.

We create and provide all necessary infrastructure & services to enable data gathering and support business intelligence capabilities. Our data management system acts as your organization’s “single source of truth” that centralizes and consolidates large amounts of data deriving from all sources.

Through the thorough analysis of data and use of visual outputs, such as dashboard displays & KPI boards, you are equipped to assess the ongoing performance of your organization, understand the trends and patterns of your business, identify anomalies, and explore new opportunities for growth.

We help you make sense of data. Our data processing methodology includes a combination of descriptive, predictive, prescriptive and diagnostic analytics, to provide a well-rounded understanding of your company’s needs and the necessary insights for effective and efficient decision making.

Data

Our data module enables real-time data collection,processing and analysis to enable your business to take a consolidated approach to consumer, product and market insights. Data exploitation will help you foster faster & effective decision making, as well as identify opportunities for product upgrades and more personalized marketing and customer support communications.

We create and provide all necessary infrastructure & services to enable data gathering and support business intelligence capabilities. Our data management system acts as your organization’s “single source of truth” that centralizes and consolidates large amounts of data deriving from all sources.

Through the thorough analysis of data and use of visual outputs, such as dashboard displays & KPI boards, you are equipped to assess the ongoing performance of your organization, understand the trends and patterns of your business, identify anomalies, and explore new opportunities for growth.

We help you make sense of data. Our data processing methodology includes a combination of descriptive, predictive, prescriptive and diagnostic analytics, to provide a well-rounded understanding of your company’s needs and the necessary insights for effective and efficient decision making.

Driving Digital Transformation in 4 Industries

We develop our SaaS modules to enable digitization of both internal workflows and customer facing services. We customize our proprietary software and tailor the solution blend, according to your industry needs, to ensure you will get exactly what you are looking for

Large Retailers

Preparing retail for the service economy with online booking capabilities

Medium Scale Industries

Automating internal operations and manual back-office workflows

Healthcare & Insurance Companies

Transitioning physically-offered services to online bookable

Service & ICT Organizations

Digitizing back-office operations with automated workflows

Large Retailers

Preparing retail for the service economy with online booking capabilities

Medium Scale Industries

Automating internal operations and manual back-office workflows

Healthcare & Insurance Companies

Transitioning physically-offered services to online bookable

Service & ICT Organizations

Digitizing back-office operations with automated workflows

Why Grapevine Business & Technology Solution

Grapevine Business & Technology Solution is all you need
to digitally transform your business and get ahead of competition

Data Driven &

Business Oriented Approach

We use data, analyze your market and understand your organization’s needs to build technology that is relevant to your business

Technology &

Innovation

Our SaaS is intuitive & easy to use, compatible with your existing systems and built using the latest technology standards

Joint Effort

& Success

We always stand by you, offering operational support, to easily adopt, use and value our technology solution, thus succeeding together

Ecosystem

Approach

We help you unleash the full potential of your business, by growing together with other niche partners into a digital ecosystem

Data Driven & Business Oriented Approach

We use data, analyze your market and understand your organization’s needs to build technology that is relevant to your business

Technology & Innovation

Our SaaS is intuitive & easy to use, compatible with your existing systems and built using the latest technology standards

Joint Effort & Success

We always stand by you, offering operational support, to easily adopt, use and value our technology solution, thus succeeding together

Ecosystem Approach

We help you unleash the full potential of your business, by growing together with other niche partners into a digital ecosystem

Ready to Join the Future?

Let’s discuss how you can digitally transform the way you do business